Shipping & Refund Policy

Shipping Information:

• Shipping costs will be calculated based on standard rates from third-party carriers and will be the responsibility of the customer unless otherwise specified.

• Custom orders may take up to 7 business days to create, with an additional 2-5 business days for delivery, depending on the destination.

• We are committed to assisting you at every step of the delivery process. Our team is available to address any questions or concerns you may have regarding shipping, delivery times, or tracking information.

• We understand that each customer's needs may vary, and we strive to accommodate special requests to the best of our ability.

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Returns & Refunds:

• We want you to be completely satisfied with your purchase from Orgari. If you are not satisfied for any reason, you may return the item within 30 days of delivery for a refund or exchange, subject to the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Custom orders are not eligible for return unless they are damaged or defective.

• To initiate a return or exchange, please contact our customer support team for assistance. You will be provided with instructions on how to return the item.

• Once we receive the returned item, we will inspect it and process your refund or exchange accordingly.

• Shipping costs for returns or exchanges will be the responsibility of the customer unless the return is due to a mistake on our part or if the item is damaged or defective.

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Contact Us:

• Should you have any further queries or require additional information regarding our shipping and returns policy, please do not hesitate to contact us. Our dedicated customer support team is ready to assist you promptly and efficiently. You may contact us using the various support channels here.

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At Orgari, your satisfaction is our priority. Thank you for choosing us for your needs, and we look forward to serving you with excellence.